How do I access the app?

The app is accessible only to registered users. To gain full access, you’ll need to create an account through the Registration page. We’ll notify you once your account has been approved.

Can the public place orders?

Our app is designed for wholesale and business use only. We work directly with interior designers and retail businesses. Members of the public will need to purchase through one of these channels to access our products.

How do I place an order?

Orders can be placed directly through the app or with one of our sales representatives. Please check our list of sales representatives to find your rep.

What happens after I place an order?

Once you submit an order, you’ll receive an email confirmation. Our order desk team will contact you within 2 business days to provide details on any associated shipping fees. Please confirm promptly so we can begin processing your order.

How do I arrange a pickup for an order?

To arrange a pickup, please specify in the Notes section of your order that you’d like to pick up your items.

How will I know when my order is ready for pickup?

You will receive an email when your order is ready. Depending on the size of your order, you’ll be directed to the appropriate pickup location.

When are pickups available?

Pickups can typically be arranged Monday to Friday during business hours. Please confirm availability when placing your order.

How will I know when my order is ready to ship?

Orders are shipped as soon as they’re completed. We’ll send your final invoice, including tracking details, within 24 hours of the order leaving our facility. If you have specific delivery hours or instructions, please provide them when placing your order.

How do I communicate a required delivery date?

If your order needs to be delivered by a specific date, please specify the in-hand date in the Notes section of your order, on Purchase Orders, or when placing an order through your Sales Representative. You can also email us. We’ll notify you if the requested date cannot be met or needs to be adjusted.

Can I check the status of my order online?

Currently, order status updates are not available online.

How do I find out the status of my order?

Please reach out by email or phone to our customer service team for an update.

What is the minimum order?

The minimum for an initial order is $1,500. Future orders below $1,500 will incur a $50 under-minimum fee. There is no minimum for pickup orders.

What is the minimum order for U.S. Customers?

The minimum amount for orders being shipped to U.S. customers is $1,500. Orders under $1,500 will be charged a $50 under-minimum fee.

What payment methods are accepted?

We accept Visa, MasterCard, and American Express credit cards.

Can I order just the prints?

We do not sell unframed prints. Each piece is carefully framed to complement the artwork, ensuring a unique and tailored look.

Do you carry stock?

We produce all artwork to order and do not carry any stock.

Can I customize products?

Customizations are not available through the app. If you’d like to request a customized piece, please contact us by email with your request. Please note that changes may incur additional charges and could affect lead times.

How long does an order take to produce?

Lead times vary throughout the year. Please contact customer service for the most accurate estimate.

How do I find out if I have a sales rep in my area?

Please refer to the Sales Representatives page for a listing of all reps and the areas they cover.

How do I apply for payment terms?

The first order must be paid by credit card. After that, you can apply for payment terms by contacting your sales representative or emailing us to request an application form. Applications are subject to credit approval.

What do I do if I have trouble logging into my account?

If you’ve forgotten your password, click the “Forgot my password” link on the login page to receive a reset email. If you continue to experience issues, please contact us via email or through the app’s support form, and we’ll be happy to assist you.